Last Updated: December 3, 2025
At Red Deer Drugs (“we,” “our,” “us”), we are committed to protecting the privacy and personal information of our patients, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website (the “Website”).
This policy aligns with Alberta’s Personal Information Protection Act (PIPA) and relevant Canadian privacy standards. It applies only to information collected through our Website and does not replace the policies or procedures governing in-pharmacy services or health information handled under the Health Information Act (HIA).
Information We Collect
We collect information to help us operate our Website effectively, respond to inquiries, and improve user experience.
Information You Provide Directly
When you complete a contact form, email us, or request information, you may provide:
Name
Email address
Phone number
General messages or inquiries
We do not use the Website to collect personal health information, prescription details, or sensitive medical data.
Technical Information
To improve Website performance, basic technical data may be collected automatically, such as:
IP address
Browser and device type
Pages viewed
Time and date of visits
Referring websites
This information is used only for analytics, security, and improving Website functionality.
Cookies
The Website may use cookies or similar tools to:
Support site functionality
Improve user experience
Measure website traffic
You may disable cookies in your browser settings.
How We Use Your Information
We use information collected through the Website for purposes including:
Responding to inquiries and customer requests
Providing general information about our pharmacy and services
Improving Website performance and user experience
Maintaining security and preventing misuse
Meeting legal or operational requirements
Website submissions are not used to process prescriptions, transfers, refills, or medical requests of any kind.
Consent
By using the Website or submitting information through it, you consent to the collection and use of information described in this Privacy Policy.
You may withdraw consent at any time, subject to legal and operational limitations.
Disclosure of Information
We do not sell or trade personal information. We may disclose information only in these circumstances:
Service Providers
Trusted third-party partners (e.g., hosting providers, analytics tools) may access technical data solely to support Website operation.
Legal Requirements
We may disclose information if required by law, court order, or regulatory authority.
We do not share Website-collected information for marketing networks or advertising platforms.
Security of Information
We take reasonable steps to protect personal information submitted through the Website.
Security measures may include:
Secure website hosting
Access controls
Technical safeguards
Routine monitoring
While we strive to protect information, no electronic system is fully secure. We cannot guarantee absolute security of data transmitted online.
Data Retention
We retain personal information collected through the Website only as long as necessary to:
Respond to your request
Fulfill the purpose for which it was collected
Meet legal or business requirements
We do not store personal health information submitted through the Website.
Your Rights
Under Alberta privacy laws, you have the right to:
Request access to personal information collected through the Website
Request correction of inaccurate information
Withdraw consent for future collection or use
Requests can be submitted using the contact information below.
External Websites
Our Website may include links to third-party sites for convenience or educational purposes.
We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of any site they visit.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. Updates take effect immediately upon posting to the Website.
Continued use of the Website indicates acceptance of any changes.
Contact Us
For questions, requests, or concerns about our privacy practices, please contact:
Red Deer Drugs
3215 49 Ave #105
Red Deer, Alberta, T4N 0M8
Phone: +1 (403) 340-0077
Email: info@reddeerdrugs.ca